Soft Competence of IT Project Manager

今日在執拾和清理電腦，找回了一個很久以前開的檔案。

很久之前，大約也有差不多十年之前吧，在一個網站裏看到過關於IT Project Manager 的Soft Competence，列出了一系列的標準，用以在各方面綜合評估IT PM 的能力。

當時筆者還是一個剛出社會工作的小伙子，還未有機會開始做PM 的工作，但就按著這個標準來看其它PM的做法，也把這些標準記錄了下來，希望自己也朝著這些目標前進。

以下的標準大約有二十多個，印象中每個也可以由1-5評分，但實際上多少分叫做高我也不太記得了，也覺得這個並不重要，重要反而是這些標準描述本身。

嘗試在Google 上想找回這些標準的出處，但也找不到了，希望原作者不會介意吧。

Communication

1. Effective Questioning - The IT PM demonstrated his/her ability to ask appropriate question to obtain relevant information. 
2. Listening Skills - The IT PM understood the meaning of the conversation 
3. Open Communication - The IT PM allowed everyone to express his/her opinions freely 
4. Presentation Skills - The IT PM expressed with clarity in the public/meeting environment.
5. Writing Skills - The IT PM expressed with clarity on paper 
6. Verbal Skills - The IT PM expressed with clarity orally

Leadership

1. The IT PM created the right environment for effective performance of team members
2. The IT PM was able to motivate others 
3. The IT PM was able to make timely decision 
4. Goal-Oriented - The IT PM possessed clear future picture and plan everything to achieve that 
5. The IT PM was able to manage the expectation of stakeholders 
6. Political Savvy - The IT PM was able to influence through relationships to accomplish the project goals 

Negotiation

1. The IT PM demonstrated his/her conflict and dispute resolution skills 
2. The IT PM demonstrated his/her negotiation skills in building consensus 
3. The IT PM demonstrated his/her persuasiveness, marketing or selling skills 

Ability

1. Flexibility - The IT PM demonstrated his/her ability to make pragmatic adjustment as necessary for fulfilling project objectives 
2. Strategic Thinking / Big Picture Perspective - The IT PM demonstrated his/her ability to visualize the organizational impact 
3. The IT PM demonstrated his/her problem solving skills / solution oriented attitude 
4. Proactive approach - The IT PM demonstrated his/her ability to anticipate problem/risks and take preventive action 
5. Risk taking / "Can-do" Attitude - The IT PM took responsibilities under unclear situation 
6. Respect Difference - The IT PM was willing to listen to different opinions and demonstrated his/her ability to communicate without offending others 
7. Social Skills - The IT PM demonstrated his/her ability to get along well with others, empathy, interpersonal sensitivity & trustful
8. Cultural Sensitivity - The IT PM demonstrated his/her ability to detect, respect and accommodate culture difference 

今日回看，仍然覺得這些標準在今日的機構裏仍然是相當適用。作為項目經理，大家也可以用這個來評核一下自己的表現。